Who operates Kervazio™?
Kervazio™ is owned and operated by Shanghai Jiyuan Iteration Technology Co., Ltd.
FAQ
Kervazio™ · Help Center
Frequently Asked Questions
Find helpful information about our natural crystal pieces, orders, payment, processing, shipping, tracking, returns, refunds, cancellations, and customer support.
Products & Natural Characteristics
What does Kervazio™ sell?
Kervazio™ is an online store specializing in natural crystals, mineral specimens, smoky quartz crystal clusters, and decorative stone pieces.
Will every crystal look exactly like the photographs?
Natural crystals may vary in color, shape, clarity, inclusions, texture, size, and surface details. These natural variations make each mineral specimen distinctive, so the piece received may not look completely identical to every product photograph.
Are natural markings considered defects?
Natural inclusions, mineral deposits, uneven surfaces, small crevices, color variations, and irregular formations are not necessarily defects. They are common characteristics of naturally formed crystal and mineral pieces.
Orders & Shipping
How long does order processing take?
Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or unusually high order volume, processing may require up to 5 business days.
How long does standard U.S. delivery take?
Estimated carrier transit time for supported United States destinations is generally 10–15 business days after dispatch.
How much does shipping cost?
Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.
Where are orders shipped from?
Depending on inventory availability, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. The shipment origin may differ from our registered business address.
Will I receive tracking information?
Once your order has been dispatched and tracking becomes available, shipping or tracking information will normally be sent to the email address provided during checkout.
What should I do if tracking stops updating?
Contact service@kervazio.com with your order number. We will review the available shipment information and contact the relevant service provider where appropriate.
What if tracking says “Delivered” but I cannot find my package?
Check the delivery area, mailbox, household members, building reception, neighbors, and the carrier where appropriate. If the parcel still cannot be located, contact us for further review. A “Delivered” status does not automatically prevent us from reviewing your claim.
Can I cancel or change an order?
Contact us as soon as possible. We will make reasonable efforts to cancel or update an order before fulfillment begins, but changes cannot be guaranteed after processing or fulfillment has started. No cancellation fee is charged when an order is successfully canceled before fulfillment.
Returns & Refunds
What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions stated in our Return and Refund Policy.
How do I request a return?
Email service@kervazio.com with your order number, the item you wish to return, the reason for the return, and relevant photographs or videos where appropriate.
Where should I send my return?
Please do not automatically send merchandise to our registered business address. After your request has been approved, customer support will provide the appropriate return warehouse address and return instructions.
Who pays for return shipping?
Customers are generally responsible for shipping costs on preference-based returns. If a confirmed problem was caused by an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.
How long does an approved refund take?
After an approved return has been received and inspected, an eligible refund is initiated to the original payment method within 5–10 business days. Your payment provider may require additional time to post the credit to your account.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and relevant photographs or videos. After review, we will provide an appropriate replacement, refund, reshipment, or return solution for a confirmed error attributable to us.
Customer Support
How can I contact customer support?
Email service@kervazio.com. When contacting us about an existing order, please include your order number and the email address used during checkout.
How quickly will I receive a response?
We aim to respond to customer inquiries within 24 hours. Matters requiring additional investigation with a carrier, payment provider, fulfillment partner, or return facility may require more time.
Still have a question?
Contact the Kervazio™ customer-support team, and we will be happy to assist you.
Company Details
Business Information
Kervazio™
Brand
Kervazio™
Legal Company
Shanghai Jiyuan Iteration Technology Co., Ltd.
Owner
Li Weiyong
Website
kervazio.com
Business Address
Unit J, 1st Floor, No. 5358 Huyi Highway, Jiading District, Shanghai
Customer Support
service@kervazio.com