Return & Refund Policy

At Mega Furnishing LLC, customer satisfaction is our priority.

We want you to feel confident when choosing furniture for your home. If your purchase does not meet your expectations, our Return & Refund Policy explains the process for requesting returns, replacements, and refunds.

Please review the guidelines below before submitting a return request.

1. Return Eligibility

We accept return requests within 30 days after delivery of your order.

To qualify for a return:

✔ The item must be unused and in its original condition

✔ The product must not have been assembled, modified, or damaged after delivery

✔ All original packaging materials, accessories, and included parts must be kept

✔ Proof of purchase or order information must be provided

Due to the nature of furniture products, items that show signs of use, installation, or customer-caused damage may not be eligible for return.

2. How to Request a Return

Before sending any item back, please contact our customer support team:

📧 support@megafurnishing.com

Please include:

Order number
Product name
Reason for return
Photos or videos (if applicable)

Once your request is reviewed and approved:

We will provide return instructions
Our team will confirm the next steps
Additional return details will be provided based on your specific order

Important:
Returns sent without prior approval may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order carefully after delivery.

If your furniture arrives:

Damaged during shipping
Defective
Missing parts or accessories
Different from the item ordered

Please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

Photos of the product
Photos of the packaging
Order details

Our team will review the situation and work with you to provide an appropriate solution.

4. Non-Returnable Items & Exceptions

Certain products may not be eligible for return, including:

Custom-made or personalized furniture
Items modified or assembled by the customer
Products damaged due to improper use or handling
Clearance or final-sale items
Gift cards

Original shipping charges and special delivery fees may not be refundable.

If you are unsure whether your item qualifies for a return, please contact us before submitting your request.

5. Exchanges

If you receive an item that requires replacement, please contact our support team first.

For standard exchanges:

Request a return authorization for the original item
Once approved, follow the provided return instructions
Place a new order for the replacement product if required

Exchange availability depends on product stock and condition.

6. Refund Process

After we receive your returned item, our team will inspect the product and confirm its condition.

Once your return is approved:

Refunds will be issued to your original payment method
Processing may take up to 10 business days
Your bank or payment provider may require additional time before the funds appear in your account

If you have not received your refund after the processing period, please contact us for assistance.